Privacy Policy

Effective Date: June 2026

Privacy Policy

NET – New Era Training Facilities Ltd (“NET”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us when you use our website (https://www.neweratraining.net) (the “Website”), book sessions, visit our facilities, or communicate with us by email at info@neweratraining.net.

This Privacy Policy explains how we collect, use, store, and protect your personal data, and your rights in relation to that data.

By using our Website, booking services, or entering our facilities, you agree to the terms of this Privacy Policy. If you do not agree, you should not use our services.

We may update this policy from time to time. Any material changes will be posted on our Website. Continued use of our services after changes are made indicates acceptance of those changes.

1. Protection of Your Information

We are responsible for protecting the personal data we hold about you. We use appropriate technical and organisational measures to safeguard your information against unauthorised access, alteration, disclosure, or loss.

If you create an account or booking login, you are responsible for keeping your password secure and not sharing it with others.

While we take all reasonable steps to protect your data, no method of transmission over the internet is completely secure, and any transmission is at your own risk.

2. Information We Collect and How We Use It

We collect two types of information:

A. Non-Personal Information

When you use our Website or booking system, we may automatically collect data such as:

IP address
Browser type and device information
Pages visited and time spent on the Website
Approximate location data
Referring website

We use this information to:

Improve Website performance
Understand how users interact with our services
Improve marketing and customer experience

B. Personal Information

We may collect personal data that identifies you, including:

Name
Email address
Phone number
Billing and payment details
Booking and purchase history
Account login details
Preferences and communication history
Any information you provide when contacting us
CCTV or video footage when visiting our facilities (for safety and operational purposes)

How We Use Your Personal Data

We use your data to:

Manage bookings and provide our services
Process payments and transactions
Communicate booking confirmations and updates
Manage customer accounts
Improve customer experience and service delivery
Send service updates, offers, or marketing (you may opt out anytime)
Maintain safety and security at our facilities
Analyse usage and improve operations
Respond to enquiries and customer support requests
Comply with legal obligations

We will never use your personal data for unrelated purposes without your consent.

3. Communication and Marketing

We may send you emails or messages about:

Bookings and account activity
Facility updates
Coaching programmes and events
Promotions or offers (if you have opted in)

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in emails or contacting us at info@neweratraining.net.

4. Sharing of Information

We do not sell your personal data.

We may share your information with:

Service Providers

Such as:

Payment processors
Booking system providers
IT and cloud storage providers
Marketing or analytics services

These providers only use your data to provide services to NET and must keep it secure.

Legal Requirements

We may disclose your information if required to:

Comply with legal obligations
Respond to lawful requests from authorities
Protect the rights, safety, or property of NET, our users, or the public

Business Transfers

If NET undergoes a business sale, restructuring, or asset transfer, your data may be transferred as part of that process.

Facility Operations & Safety

We may use CCTV or recording systems in our facilities for:

Security
Safety
Incident management

5. External Links

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites.

6. Payments

Payments are processed securely through third-party payment providers (such as Stripe or similar providers).

We do not store full credit or debit card details on our systems. Payment providers handle your financial information in accordance with their own privacy policies.

7. Data Retention

We retain personal data only as long as necessary to:

Provide services to you
Meet legal, tax, and accounting requirements
Resolve disputes
Maintain business records

When data is no longer required, it will be securely deleted or anonymised.

8. Cookies

Our Website uses cookies and similar technologies to:

Improve Website functionality
Remember user preferences
Analyse Website traffic
Improve user experience

You can control cookies through your browser settings. Disabling cookies may affect Website functionality.

9. Social Media and Login Services

If you choose to log in or interact with us through social media platforms, we may receive basic profile information in line with your privacy settings on those platforms.

We are not responsible for the privacy practices of social media platforms.

10. Children’s Privacy

Our services are not intended for children under 13 years old. We do not knowingly collect personal data from children under this age. If we become aware that such data has been collected, we will delete it promptly.

11. Your Rights (UK GDPR)

If you are based in the UK, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data (where applicable)
Object to certain types of processing
Request restriction of processing
Request transfer of your data
Withdraw consent at any time (where applicable)

To exercise these rights, contact us at:
info@neweratraining.net

We may need to verify your identity before processing your request.

12. International Data Transfers

Some of our service providers may be located outside the UK. Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with UK data protection laws.

13. Security

We take reasonable technical and organisational measures to protect your personal data. However, no system is completely secure, and we cannot guarantee absolute security.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on our Website with a revised effective date. Continued use of our services indicates acceptance of the updated policy.